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Hmmmm, if it is shifting in auto mode that indicates the sensors, shift motor and pulleys are working OK. Possibly a problem with the switch unit on the left handle bar.
 

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This has to be asked, are you using the up and down shift button when you go into manual, if so then the switch probably could use a good cleaning. Since we do not know how old the scoot is maybe it is just dirty from lack of use.

Bill
 

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It has to be asked; have you or whoever pressed the D-M switch first to put the bike into manual, or are you just pressing the UP/DOWN buttons assuming that will put it into manual and execute a shift? :dontknow:
 
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