[Steve D UK]

Took my Burg out for the first time in months. Picked up a customers car for repair and left it on their drive. As a precaution I used the security shutter. I've only used the shutter about a dozen times from new. Dropped the car back tonight, went to start the bike but try as I might I just couldn't open the shutter. I tried to see if I could fit the key in in different positions, no joy. I wiggled and jiggled the key, still no joy. I then remembered I had my spare key hidden about the bike - unused and still with the blue blade cover fitted but that also wouldn't open the cover. Gave up and started the 4 mile walk home. I'll have to get it recovered to the dealer tomorrow as it's still within it's warranty period. Not got much faith in this set-up now. Anyone else had this problem?

To rub salt in my wounds, I was passed by joe90 as I began my walk. Luckily, I saw he was wearing his Nolan bluetooth helmet so I quickly phoned him for a lift.

Unluckily, he didn't have it switched on! :cussing:

 

[greenyaris]

This is really worrying. Don't use mine much, except in a situ like yours; hopefully yours is a one off. Keep us posted as to what Suzuki say.

 

[NormanB]

Wow, this is a real concern.
This is the first report I believe we have ever had of this issue.
It worries me as I always use the security shutter, in fact my bike is right now in my attached garage, side stand, disc lock on front wheel, parking brake on, steering lock on and SECURITY SHUTTER in place. :roll:
I live in a pretty good area too.

 

[InfernoST]

I used the shutter on my 400 everyday for the 2 1/2 years I owned it and now on my 650 without issue. If it gets stuck I'll deal with it, at least if I can't get to the ignition with the key what are the odds of someone getting to it without one.

 

[greenyaris]

I used the shutter on my 400 everyday for the 2 1/2 years I owned it and now on my 650 without issue. If it gets stuck I'll deal with it, at least if I can't get to the ignition with the key what are the odds of someone getting to it without one.

A long walk home?

 

[greenyaris]

Wow, this is a real concern.
This is the first report I believe we have ever had of this issue.
It worries me as I always use the security shutter, in fact my bike is right now in my attached garage, side stand, disc lock on front wheel, parking brake on, steering lock on and SECURITY SHUTTER in place. :roll:
I live in a pretty good area too.

Maybe that is the difference. Both us Daves' only occasionally use it

 

[convertfromVespa]

Took my Burg out for the first time in months. Picked up a customers car for repair and left it on their drive. As a precaution I used the security shutter. I've only used the shutter about a dozen times from new. Dropped the car back tonight, went to start the bike but try as I might I just couldn't open the shutter. I tried to see if I could fit the key in in different positions, no joy. I wiggled and jiggled the key, still no joy. I then remembered I had my spare key hidden about the bike - unused and still with the blue blade cover fitted but that also wouldn't open the cover. Gave up and started the 4 mile walk home. I'll have to get it recovered to the dealer tomorrow as it's still within it's warranty period. Not got much faith in this set-up now. Anyone else had this problem?

To rub salt in my wounds, I was passed by joe90 as I began my walk. Luckily, I saw he was wearing his Nolan bluetooth helmet so I quickly phoned him for a lift.

Unluckily, he didn't have it switched on! :cussing:

Perhaps it needs to be used more often In the four years (36,000 miles) that I had my Burgman, I never had a problem with that "feature". I did use it all of the time.

 

[Steve D UK]

What I can't understand is that it's not as if the bike is left outside and its got damp/moisture/corrosion to the lock. It's spent the last 4 months in my dry workshop under a sheet. There is some obvious movement to the shutter, more as if I'm using the wrong key. Not stiff at all.

 

[NormanB]

Shoot me down, but you have tried the key(s) in all possible orientations?

 

[Steve D UK]

Yep. Both keys, every which way (although they only actually fit in one way). I even went back again last night because when I got home, I found that I still had the keys to the customers car in my pocket! :evil: I wondered whether I was doing something stupidly and obviously wrong so I tried both keys again for a couple of minutes with no success. Telephoned my breakdown recovery company to find out the procedure of picking it up and delivering it to my dealer tomorrow (now today) with me absent and they said someone has got to be there. Great, I'll have to either take a day off work or get my wife to attend as I work too far away to get there when the recovery truck turns up. I asked them how they were going to get a Burgman with locked steering on the back of the truck and they reckon they may be able to fix it there. I don't want that - it could happen again and I'm going to Italy later in the year on it. It's under warranty and I want a new shutter lock and keys!

I have a feeling that I have a day of aggro ahead of me!

 

[greenyaris]

Shoot me down, but you have tried the key(s) in all possible orientations?

Shoot!! I think Steve (sorry Steve for calling you Dave earlier) has tried that. But you are correct, has happened to me in a panic

 

[v8eyedoc]

Well.I have a 400 BUT have never used the ignition key shutter. Why look for additional problems...???? AND..now you know why I have never used it at all......

 

[v8eyedoc]

OMG............!! Just ask Daboo about the problem......I am almost certain that the locks on the 650 & 400 are the same..............

 

[Steve D UK]

Well.I have a 400 BUT have never used the ignition key shutter. Why look for additional problems...???? AND..now you know why I have never used it at all......

I've only ever heard of peoplle closing the shutter (which any key does) and having the WRONG key to open it with. Never heard of failure of the shutter when you have both correct keys. Anyway, its purely a mechanical magnetic device - it's not electronic and it is there to be used.

Don't get me wrong, if it was out of warranty I'd get past it fairly easily but I've paid for it so I want it working!

Breakdown company coming in the next hour so I'm off home to meet them there. I'll let you know how it goes.

* If I get there and the shutter works, I'll scream!*

 

[v8eyedoc]

OH.....!!!!! I didnt know that it was still under warranty - by all means - let them do their job at the dealer........

 

[Steve D UK]

Latest update:

Recovery driver was at the scene when I turned up. Had one of those demountable beaver tail trucks. First words out of his mouth; "That's a big scooter - how are we gonna get that on the back with the steering locked, it's just going to go round in circles". *Gonna = Slang for 'going to'. Well observed Einstein. Second words out of his mouth; "I've just come back to work after having time off with a bad back so I wont be able to lift it"! * Bad back = the usual excuse for the typical British shirker, sorry, I mean worker. :roll:

Anyway, 'We' decided to push it a bit, put the centre stand down, swivel it round aaaand repeat until it was on the beaver tail. Followed him up on my trusty SH300 to the dealers where I bought it from. As he was untying the straps one of the mechanics took a quick look which was just as well as when the driver undid both straps on one side of the scoot, they pinged undone and the bike toppled over away from us, being pulled by the two tensioned straps on the other side of the scoot. Luckily, me and the mechanic caught it in time. "Cor that was lucky you was there, wonnit". * wonnit = slang for 'wasn't it?'. Yes, lucky for you mate. :twisted:

Mechanic tried both keys and confirmed it must the lock/shield that was at fault and said they've never heard of one going wrong before. Just my luck then?

Left it with them so I'll see how they get on and report back.

 

[ErikDK]

Maybe you've de-magnitized both keys?

 

[Steve D UK]

That's what it feels like but I hardly use the scoot. One key is kept in my safe at work (where the scoot spends the majority of its time in the corner of the workshop under a sheet - this week is the first time I have used it for 4 months!), the other key was hidden about the bike and has never been used. - still has the blue plastic cover on the keyblade. The chances of two keys kept in different locations both being demagnetised are less than the locking shutter failing I would have thought.

 

[Steve D UK]

You'll never guess.

Apparently 5 smilies are the limit. Should be more!

 

[NormanB]

Spill the beans.