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Drive thru / telephone scripting


I work in the tech support department for a large computer company (that rhymes with/feels like 'Hell') :twisted: . A major portion of our welcoming script is just that...pre-scripted. We are evaluated by if we follow the scripting on the opening and closing of each call. The same, sadly, goes for the fast food industry. I don't mnd if they do their speel...if only they could get my order right a decient percentace of the time. For someone like me who dines out (not cooked a meal in years) this is a major gripe. Another gripe...smoking sections without ashtrays. And if they can have a 'non-smoking section', can we not have a 'non-whiney-brats section' ??? The last was requested by my son when he was 5 years old.

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