Joined
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13 Posts
Howdy all!
Had an interesting conversation with the dealer's service department (I bought my used scooter from this same dealer.)
Turns out the service department will NOT work on the scooter unless I buy all needed parts through them.
Im not talking about putting any aftermarket, hot-rod parts on either, all of the parts I picked up are through an online dealer and match
the part #'s listed in the repair manual (only parts NOT original are the tires, going with different skins.)
Couple of questions maybe the community can help answer:
1) Why would a service department not work on a bike (and they are a licensed Suzuki dealer) when all parts are genuine Suzuki parts (aside from the tires?)
A side note here, I have owned a Honda Rebel in the past and took it to a Honda dealer and they did not hesitate to work on the bike.
2) Has anyone else ever encountered a service department (especially the department at the dealer you bought from!) that would not work on your bike unless you bought
the parts through them?
I am sure service departments are backed up right now with bikes coming out of "hibernation" and needing work, but this just completely stumps me.
I could understand if I was wanting to put something on that wasn't exactly "legal" or didn't match up per the manual, but having to buy all parts through them?
Anywho, called another dealer and they were more than eager to work on the bike and they are now in the process in getting me an estimate for the labor (waiting on the call back.)
I'm sure this is not an isolated ordeal, but this may influence me in any future bike purchases. I would like to keep "scratching the back" of the dealer if you know what I mean. Surely with the labor costs the dealer factors in not only paying the service tech, but also putting some cash in their pocket (if I am wrong, please feel free to correct me.)
Please jump in if you have encountered anything like this with your local dealer.
Thanks, and safe riding this season.
Had an interesting conversation with the dealer's service department (I bought my used scooter from this same dealer.)
Turns out the service department will NOT work on the scooter unless I buy all needed parts through them.
Im not talking about putting any aftermarket, hot-rod parts on either, all of the parts I picked up are through an online dealer and match
the part #'s listed in the repair manual (only parts NOT original are the tires, going with different skins.)
Couple of questions maybe the community can help answer:
1) Why would a service department not work on a bike (and they are a licensed Suzuki dealer) when all parts are genuine Suzuki parts (aside from the tires?)
A side note here, I have owned a Honda Rebel in the past and took it to a Honda dealer and they did not hesitate to work on the bike.
2) Has anyone else ever encountered a service department (especially the department at the dealer you bought from!) that would not work on your bike unless you bought
the parts through them?
I am sure service departments are backed up right now with bikes coming out of "hibernation" and needing work, but this just completely stumps me.
I could understand if I was wanting to put something on that wasn't exactly "legal" or didn't match up per the manual, but having to buy all parts through them?
Anywho, called another dealer and they were more than eager to work on the bike and they are now in the process in getting me an estimate for the labor (waiting on the call back.)
I'm sure this is not an isolated ordeal, but this may influence me in any future bike purchases. I would like to keep "scratching the back" of the dealer if you know what I mean. Surely with the labor costs the dealer factors in not only paying the service tech, but also putting some cash in their pocket (if I am wrong, please feel free to correct me.)
Please jump in if you have encountered anything like this with your local dealer.
Thanks, and safe riding this season.